This is one of the few companies in the world whose quality control standards of Gold bonding/Silver bonding meets or exceeds Federal standards. The inclusion of our Lifetime Certificate with each Gold bonded/Silver bonded piece is your assurance of our consistency in meeting these Federal standards.
Another term for gold bonded is gold plating. However, not all gold plating is the same. All of our products are bonded with layers of gold, the first layers of pure 24k gold, the next layers of pure 14k gold. So, the concentration of gold on all of our products is a 24k concentration, yet with the highly marketable color of 14k gold. Our gold bonding is done with exactitude in the United States to control its quality. The inclusion of our Lifetime Certificate with each gold bonded piece is your assurance of our consistency in meeting these Federal standards.
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect product).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.